Return & Refund Policy
By DigiCools Team ·
Effective date: 24 October 2026
Thank you for shopping at DigiCools (digicools.com). This policy applies to individually purchased digital downloads, including templates, prompts, tools and other digital resources.
Digital products and returns
Our products are delivered digitally. No physical items are shipped, so physical returns are not applicable. Once a digital product has been downloaded or accessed, we generally do not offer refunds for a change of mind, accidental purchase, or failure to meet software requirements clearly stated on the product page.
Problems with your purchase
Please contact us within 7 days of purchase if you were charged more than once for the same order, did not receive your download, cannot access it, received a corrupted, incomplete or incorrect file, or the product materially differs from its description.
We will review the issue and, where appropriate, provide access, a corrected file, a replacement or a refund. If we cannot resolve a verified product defect or delivery issue, we will offer an appropriate refund.
How to request help or a refund
Email [support@digicools.com](mailto:support@digicools.com) with your order number, purchase email address, product name and a description of the issue. Include screenshots if helpful. Never send passwords or full payment-card details.
Refund processing
Approved refunds will be issued to the original payment method. The time taken for the refund to appear depends on your bank or payment provider. We will confirm when the refund has been initiated.
Access after a refund
If a purchase is fully refunded, your licence to use that product ends. Stop using it and delete downloaded copies.
Your legal rights
Nothing in this policy limits rights or remedies available under applicable consumer protection law. The request period and exclusions above do not override those rights.
Contact
DigiCools
Website: digicools.com
Email: [support@digicools.com](mailto:support@digicools.com)